Frequently asked questions

EV All Day is the UK's vehicle check built for electric cars. Our flagship Used EV Check reports a used electric car's battery health, estimated real-world range today versus when new, and remaining battery warranty from just a UK registration.

The Used EV Check is an instant report on a used electric car, generated from its UK registration:

• Battery health, with a grade where a manufacturer battery test exists
• Estimated real-world range today compared with when the car was new
• Estimated battery degradation for the car's age and mileage
• Remaining manufacturer battery warranty
• Official WLTP range for comparison
• Full MOT history and recorded mileage

Battery and range figures are estimates powered by ClearWatt data. See a sample report.

Yes. The Used EV Check covers fully electric vans as well as electric cars. Enter the van's registration and, if we hold battery and range data for it, you get the same battery health, range and MOT report. Eligibility is confirmed before payment, so you're never charged for a vehicle we can't check.

Reports are generated instantly after payment confirmation. You'll receive your digital report within seconds via email and can access it immediately through a unique URL. No waiting, no delays - your report is available right away.

Your report is stored indefinitely with lifetime access. Save the unique URL provided after purchase to view your report anytime, anywhere. No account or login required - the URL is your permanent access key. We recommend bookmarking it or saving the email confirmation.

Reports are £9.99. The Used EV Check and EV Battery Check are £9.99 each. Each is a one-time fee providing instant report generation and lifetime access. There are no hidden charges, subscriptions, or recurring fees. Prices include UK VAT.

Yes, absolutely. All payments are processed through Stripe, the industry standard for secure online payments. Stripe uses bank-level encryption and is PCI DSS Level 1 certified (the highest security standard). We never see or store your full card details - Stripe handles all payment information securely. Your transaction is protected with the same security used by major banks and companies worldwide.

We offer refunds when we can't generate your report:

100% Refund if:

• We cannot find your VIN or registration in our data sources
• Your vehicle is unsupported (for example, it isn't a supported electric vehicle)
• Our data sources are unavailable due to technical issues
• You accidentally made a duplicate purchase

No Refund if:

• Report generated successfully
• You entered the wrong VIN or registration (user error)
• You changed your mind after viewing the report
• You misunderstood the product scope (for example, expecting outstanding finance or write-off data, which the Used EV Check does not include)

To request a refund, use our contact form within 30 days. Read our full refund policy for details.

Yes! UK customers can use their registration number (number plate) - it's often the easiest option. Simply enter your registration when prompted, and we'll automatically look up your vehicle and generate your report.

Why use registration instead of VIN?

• Easier to remember - visible on your number plates
• No need to dig out your V5C logbook
• Same comprehensive report
• Same £9.99 price

Your VIN (Vehicle Identification Number) is a unique 17-character code. You can find it in several locations:

• V5C Registration Document (Logbook): Look in the VIN/Chassis Number box on the front page
• Windscreen: Small metal plate visible through the windscreen at the bottom of the driver's side
• Driver's Door Jamb: Open the door and check where the door latches
• Under the Bonnet: On the bulkhead between engine and passenger compartment
• Insurance Documents: Your insurance certificate lists the VIN

Format: VINs are exactly 17 characters (letters and numbers, excluding I, O, and Q to avoid confusion with 1 and 0). Example: WBA1234567890ABCD.

If you accidentally enter the wrong VIN or registration and we successfully generate a report for that incorrect identifier, we cannot offer a refund. Our system provided the service correctly based on the information you submitted.

Prevention tips:

• Double-check your registration or VIN before submitting
• VINs are exactly 17 characters (never contain I, O, or Q)
• UK registration numbers are 2-8 characters
• Compare your entry with the V5C document character-by-character

If you realize the error before viewing the report, contact us immediately - we may be able to help.

Yes! Each report is £9.99 per vehicle. There's no limit to how many vehicles you can check. If you're a dealer or checking multiple cars when shopping, simply purchase a report for each vehicle you want to check. Each report provides lifetime access via its own unique URL.

We take data privacy seriously and comply with UK GDPR and the Data Protection Act 2018. Here's what we collect and why:

• Email Address: To send your report and order confirmation
• VIN or Registration: To query manufacturer databases
• Payment Info: Processed securely by Stripe (we don't store your card details)

Your data is:

• Stored securely in encrypted databases
• Never sold or shared with third parties for marketing
• Retained to provide lifetime report access
• Protected by industry-standard security measures

Read our full Privacy Policy for complete details on data handling and your rights under UK GDPR.

Yes. You have the right to request deletion of your personal data under UK GDPR (Right to Erasure). Use our contact form to make a deletion request. Note: We may be required to retain certain data for 7 years for UK tax and accounting compliance, but we'll delete all data possible within legal constraints.

If you're having trouble accessing your report:

1. Check your email spam/junk folder - sometimes our emails get filtered
2. Search your inbox for "EV All Day"
3. If you lost the email, contact us with your VIN or registration and email address - we'll resend your report link
4. Make sure your browser allows cookies and JavaScript (required for viewing reports)
5. Try a different browser or device if the report won't load

We're here to help! Contact us and we'll get you access to your report within 24 hours.

For any questions, issues, or refund requests, please use our contact form.

Response time: We aim to respond within 24-48 hours (typically much faster).

Our complete Terms of Service, including detailed refund policy, service limitations, and user responsibilities, are available at: Terms of Service